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Effective date: 1 April 2026

At Rebel Outpost, we want you to be happy with your order. If there is a problem with your item, we will do our best to resolve it fairly and quickly.

Returns

We accept returns for eligible items within 14 days of delivery, provided that:

  • the item is unused, unworn, and unwashed
  • the item is in its original condition
  • all original tags and packaging are still included
  • proof of purchase is provided

Returns will not be accepted for items that have been worn, washed, altered, damaged after delivery, or returned in a condition that makes them unsuitable for resale.

Incorrect, damaged, or defective items

If you receive an item that is incorrect, damaged, or defective, please contact us within 7 days of delivery at [your email address] with:

  • your order number
  • a description of the issue
  • clear photos showing the problem

If the item is confirmed to be incorrect, damaged, or defective, we will arrange an appropriate remedy, which may include a replacement, exchange, repair, store credit, or refund, depending on the circumstances.

Size exchanges

If you ordered the wrong size, we may offer an exchange subject to stock availability.

To qualify for a size exchange:

  • the item must be unused, unworn, and unwashed
  • the item must be returned in its original condition with tags attached
  • you must contact us within 14 days of delivery

Customers are responsible for return shipping costs for size exchanges, unless we sent the wrong item.

Non-returnable items

The following items are not eligible for return or exchange unless they are faulty or incorrect:

  • sale or clearance items
  • gift cards
  • custom-made, personalised, or made-to-order items
  • any item that has been worn, washed, or altered
  • any item returned without proof of purchase

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original method of payment within 7 to 14 business days, depending on your payment provider or bank.

Refunds are issued for the purchase price of the item. Original shipping fees are generally not refundable unless the return is due to our error or the item is defective.

Return shipping

If you are returning an item because:

  • you changed your mind
  • you ordered the wrong size
  • you no longer want the item

you will be responsible for the return shipping cost.

If the item is incorrect, damaged on arrival, or defective, we will cover the reasonable return shipping cost or arrange collection, where applicable.

We recommend using a trackable courier or shipping method for returns, as we cannot be responsible for returned items lost in transit.

How to request a return

To request a return, exchange, or refund, please contact us at:

Email: [email protected]
Website: https://rebeloutpost.co.za

Please include your:

  • full name
  • order number
  • reason for the return
  • photos, if the item is damaged, defective, or incorrect

We will provide return instructions once your request has been reviewed.

Returned items sent without approval

Please do not send items back without contacting us first. Returns sent without prior approval may be delayed or refused.

Consumer rights

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

Contact us

If you have any questions about returns, refunds, or exchanges, please contact us at:

Rebel Outpost
Email: [email protected]
Website: https://rebeloutpost.co.za